Terms & Conditions

Payment & Cancellation Policy

A deposit of 20-30% of the total invoice is required to secure your reservations, once being confirmed to you.
The balance of payment is due 20-30 days prior to your date of arrival in Africa or safari start. If your booking is made and confirmed within 45 days of your arrival date, full payment will be required immediately.

Payments to be made through Bank Wire Transfer/provided online platform

Cancellation must be notified in writing and will take effect the day it is received Masai Africa Safaris

Any safari deposit paid shall be refunded less the cost of cancellation fees levied by hotels and administrative costs as below.

No of days	Percentage forfeited of tour price
More than 40 days	5% of the tour price
14-40 days	20% of the tour price
6-14 days	30% of the tour price
Less than 5 days and no show	no refunds

General Booking Conditions

Passports and Visas
You are required to ensure that your passport and travel documentation is in order and that you have obtained the necessary visas for your journey. Should you require assistance on this matter we will be pleased to make recommendations.

International and Domestic air bookings
Reconfirmation of flight bookings is the responsibility of the traveller. As tour arrangements may be booked to connect with international and domestic air flights it is your responsibility to keep us updated as to your flight times and numbers.

Travel Insurance
It is a condition of booking one of our tours that the traveller is adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of the client.

Amendments to confirmed arrangements
Masai Africa Safaris offers its clients customized packages of land and / or air services using various suppliers. The price of your travel arrangements is subject to the possibility of changes and surcharges beyond our control and may occur in connection with governmental action, currency exchange rate fluctuation and increases in suppliers’ prices.

While Masai Africa Safaris will use its best endeavors to provide all tours as confirmed, reasonable changes in the itinerary may be made without notice if deemed necessary or advisable by our experienced staff.

Responsibility
Masai Africa Safaris acts only as a co-ordinator for all passengers with respect to services provided by underlying operators, including hotels, lodges, restaurants, road transport providers, professional guides, air charter services, boating, rafting, kayaking, bush walking, trekking and climbing activities. . All bookings with Masai Africa Safaris are therefore subject to the limitations of liability imposed by the underlying operators involved in the trip.

Payment of a deposit will indicate an acceptance of these booking conditions by the passenger/client